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Job Title Emergency Call Center Representative
Location Quincy, MA
Department Communications
FLSA Status Non-Exempt

POSITION- Emergency Call Center Rep/911 Communications Call Taker (Quincy, MA)

Fallon Ambulance & Transformative Healthcare is currently seeking Full Time Emergency Call Center Reps

Job Summary

Are you interested in an entry-level, communications career where you help people and make a difference every day? If so, this may be the job for you. Fallon Ambulance and Transformative healthcare is a top leader in the emergency response industry in the Boston Area and expanding due to the ever-growing EMS market. Our Call Takers in our Communications call center save lives by providing a rapid response and collaborative team approach handling over hundreds of calls a day. If you like helping people, are good at customer service, and excel at hands on learning and online trainings while working your way to a rewarding long-term career, our call-center is the right place for you.


Training: First 60 days Monday- Friday 10am-6pm with some 2pm- 10pm shifts.

Permanent Shift: 2:00pm - 10:00pm including one weekend shift (Sat or Sun)

Some 6am-2pm and 10pm- 6am shifts may be available at times for coverage


  • Additional Requirements
  • Able to prioritize the most important situations, and think quickly in pressured situations
  • Ability to learn Emergency Medical Dispatching and Computer Aided Dispatch (CAD)
  • Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
  • Document actions by completing forms, reports, logs, and record following and enforcing standards and emergency protocols
  • Ability to use hands, eyes and ears to operate dispatching equipment and other related emergency equipment at efficient speed.


  • Subject to background check
  • High School diploma or equivalent
  • Must be at least 18 years of age.
  • Must have a valid driver’s license.
  • Minimum typing speed of 40 WPM
  • Minimum of 1 year experience in high-volume emergency, call center, care center, medical setting required.
  • Demonstrated skill in typing, data entry, and record keeping.
  • Position requires the ability to sit for long periods.
  • Punctuality, organizational skills, and ability to prioritize and multi-task
  • Work well under pressure and stressful situations; exhibit emotional control


  • Medical, Dental and Vision insurance
  • Paid time off
  • Referral Bonuses/401k and more!

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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